University of Texas at Austin
Interaction Design, Health Care
The healthcare outcomes are directly linked to the patient's compliance with the treatment prescribed by their healthcare provider. Adherence is a complex issue and when patients fail to comply with the treatment plan, it becomes a major hurdle in the delivery of healthcare.
Source: Pub med central
5 user interviews to get insights about the patient's problems & their needs.
New habits are hard to establish, they need to be embedded in their existing routines.
The behavior of all the stakeholders in the system needs to be addressed.
Health decisions are not made in isolation. When there is a health issue, people reach out to family and friends for the advice.
The patient-specific approach works best. Creating a customized experience is the key to address adherence issue.
Stakeholder mapping helped identify different key elements that need to be addressed.
15 Initial Concepts
Personalised reminders & motivations to nudge patient behavior
These cards can be mounted on the wall, refrigerator or anywhere. The idea is to encourage users to create visible reminders in their space. The cards give customized information to patients regarding what they need to do (e.g., Prescription details, Next appointment, dietary suggestions etc) and why they need to do it. This may include patient goals, their ambitions, the reasons and the outcomes of this treatment etc.
Care provider captures patient’s goals & preferences
Care provider provides the customised caremate cards kit to the patient
Patient sets up the card in home
Cards motivate and remind patients
Companion is a table-top artefact that reminds patients to take their medicines. It doesn’t look like an obvious medical device therefore patient might feel comfortable to keep it in personal spaces.